This Privacy Policy describes how Avial (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website, AI agents, CRM platform, and other related services (the “Service”).
By using the Service, you agree to the collection and use of information as described in this Policy. This Privacy Policy is governed by Danish law and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal and business data from two categories of users:
1.1 Clients (Users of Avial)
- Full name
- Email address
- Company name
- Phone number (optional)
- Billing details
- Login credentials
Platform usage data (e.g. activity logs, feature usage)
1.2 End Customers (Leads or Clients of Our Users)
Collected only as part of providing the Service:
- Name
- Email or phone number
- Booking or contact form responses
- Communication logs with AI agents
You, as the client, are responsible for ensuring that any customer data shared with Avial is collected and processed lawfully.
2. How We Use Your Information
We use data to:
- Provide and improve our services
- Automate communication with leads and customers
- Analyze performance and user behavior
- Deliver support and service notifications
- Process billing and payments
We do not use your customer data to train shared AI models.
3. Data Sharing
We do not sell personal data.
We may share data with GDPR-compliant third-party providers who help us run the Service, including:
- Hosting providers
- Email and SMS gateways
- Payment processors
- Analytics services
These providers act solely on our behalf and are bound by data processing agreements.
4. Data Retention
Account data is stored until deleted or after 12 months of inactivity.
Customer data is retained according to your settings or until you remove it.
Backup logs may be stored for up to 30 days for security purposes.
We apply industry-standard security practices, including:
- TLS encryption
- Access controls
- Secure infrastructure
- Routine audits
You are responsible for protecting your account credentials.
6. International Transfers
Avial is based in Denmark. If you access the Service from outside the EU, your data may be transferred to EU-based servers. We take appropriate safeguards to comply with data transfer regulations.
We may update this Privacy Policy to reflect changes in law or Service functionality. Updates will be posted to this page with a revised effective date. Continued use of the Service constitutes acceptance.